Residential accounts are read and billed monthly. You can help our Service Personal by not obstructing your meter in any way, Please keep it accessible.
When you receive your billing, the due date is 21 days after the date the bill is issued.
Ten days after the due date, a yellow reminder notice will be sent to you if payment has not been received. At this time a certified letter will be sent to the owners who have tenants residing at said property.
Thirty days after the reminder notice is sent out, a shut off notice will be generated this notice allows you 7 days before termination only if the bill remains unpaid. All notices sent out are assessed a processing fee that is added to your bill. (refer to the Rules Booklet for fee rates)
Should the bill remain unpaid after this time has elapsed, a service tech will be sent to your home to terminate your service. If the service is terminated, you will have to pay the delinquent amount owed on the bill, and a turn-off and on fee to have your service reinstated the next business day.
Should you run into problems with payment of your account, please call our credit department for an explanation of our payment options. We are willing to make payment arrangements which are satisfactory to both of us should the need arise.
It is our goal to provide the best possible service to our customers and to maintain a good working relationship which will benefit all of us.
