WE ARE HERE FOR YOU AND REMAIN COMMITTED TO MEETING OUR CUSTOMER’S NEEDS DURING THIS CRITICAL TIME.
Our lobby and after-hours drive-thru window continue to be closed to the public. If you are signing for service, you must call our office at 412-243-6200 between the hours of 8:00 a.m. and 4:30 p.m. Monday through Friday. We are temporarily accepting all necessary paperwork via email, fax, mail, or drop-box next to our drive-thru window.
On March 16, 2020, a moratorium was enacted to cease disruption of water service due to nonpayment. Please be advised that this moratorium will be lifted on March 31, 2021. Effective April 1, 2021, we will resume charging $6.00 late notice fees (aka pink and yellow notices), $8.00 certified notice fees and $15.00 posting fees for any past due bills.
While most customers are not affected by this decision, we understand some of our customers have been financially impacted by the Covid-19 pandemic and have fallen behind on their water bill. Therefore, all accounts with a past due balance in April will receive a final (pink) notice by mail with your TOTAL ACCOUNT BALANCE (TAB) along with a COVID-19 PAYMENT PLAN OFFER.
For your convenience payments can be made at the drive-thru window Monday through Friday between 8:00 a.m. and 4:15 p.m., our website at www.wpjwa.com, Pay by Phone 1-844-303-0917, by mail at 2200 Robinson Blvd, Pittsburgh PA 15221 or simply drop payment off in our drop-box 24 hours a day. To ensure that payments are applied to your Covid-19 Payment Plan, payment plan coupons can be found on our website.
Frequently Asked Questions: