We are the fifth largest water authority in the state and currently serve a total of 40,000 customers. Our borders reach from the City of Pittsburgh to the Westmoreland County line and from the Monongahela River to the Allegheny River. We pump an average of 22 million gallons of water per day through 430 miles of pipe. Our regulations are set by the DEP, EPA and Allegheny County Health Department.
Change is inevitable. Ready or not, difficult change will happen. At the Wilkinsburg-Penn Joint Water Authority, we choose to be ready. We react well to change because we anticipate the certainty of change.
The Board of Directors recognizes its inherent responsibility to meet the demands of public trust and confidence in providing our service to the community. Meeting this responsibility requires that the Authority not merely adapt to change but that we foresee that change, when possible, and thereby protects the communities we serve from the ravages of detrimental change.
We, as providers of drinking water, have a burden of responsibility more acute than many other organizations. We are charged with the responsibility to gather, process, protect, and nurture a basic necessity of life. In addition, an implied public trust derives from our mission to serve and promote the general welfare of those who drink our water. We do all in our power to meet our responsibilities without compromising that confidence, trust and dependency.
Everyone involved in the Wilkinsburg-Penn Joint Water Authority is fully aware of his or her contribution to our basic mission: service to the public. Fulfilling that mission means securing our own personal welfare and that of our customers. Our past successes are important links to our future endeavors. Each Board member knows that meeting Authority objectives and goals can only be achieved by the contributions of all. So, as we go forward, be confident that we who are charged with charting the course, pledge our support to all who commit their efforts to our important mission.
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Wilkinsburg Penn Joint Water Authority is the authority governed by a twelve member Board representing East Suburban communities from the City of Pittsburgh to the Westmoreland County line and from the Monongahela River to the Allegheny River. We pump an average of 22 million gallons of water per day through 430 miles of pipe.
Monday – Friday
8:00am – 4:15pm
Thank you for visiting our website to find out more information about the changes happening at Wilkinsburg-Penn Joint Water Authority. Keeping our customers informed and up to date is a top priority.
By now each of our customers has received their new full-page bill. To provide this new bill design, we had to change our billing software. Like most changes, they don’t always go as planned. Our staff has been working diligently to provide the best possible customer experience as we navigate through these changes.
To ensure our message reached as many customers as possible, we worked with the media outlets and updated our phone and website messages to share these challenges. Thanks to the dedication of our customers calling in to notify our staff of discrepancies, we were able to quickly address these billing anomalies.
What was the anomaly
When will it be resolved?
We are working with the billing vendors to ensure this anomaly is fixed; however, we encourage customers to continue to monitor their bills and contact customer service if they see any discrepancies.
While we hoped our changes would bring minimum impact to our customers, we prepared for the worst by stopping our collection process (late fees, non-payment terminations, and late notices) until we could guarantee the new billing software was working properly. We apologize for the frustration and inconvenience this is causing and continue to be thankful for the support and understanding we have received from our customers so far.
If customers believe that they have incorrect information on their bill, we encourage them to contact WPJWA customer service at 412-243-6200 or firstname.lastname@example.org.